Privacy Policy

Effective Date: July 16th 2024

1. Introduction

DNM Heating & Cooling (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your information is safeguarded.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, address, phone number, email address, and other contact details.
• Service Information: Details related to the services we provide, such as installation and maintenance records.
• Usage Data: Information on how you interact with our website, including IP addresses, browser type, pages visited, and other analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our heating and cooling services.
• Customer Support: To respond to inquiries, provide customer service, and offer technical support.
• Marketing: To send promotional materials, newsletters, and other information related to our services.
• Analytics: To analyze website usage and improve our online presence and services.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Rectify: Request correction of any inaccurate or incomplete information.
• Delete: Request deletion of your personal information under certain conditions.
• Object: Object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [contact email or phone number].

7. Cookies

Our website may use cookies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DNM Heating & Cooling
180 Industrial Park Crescent
Sault Ste. Marie, Ontario
(705) 256-6163
office@dnmhvac.ca